DIDUO UK
Frequently Asked Questions
Are your products authentic?
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Yes. Diduo UK is the authorised UK reseller of Diduo and Meizou. Every pair is sourced directly from the brand and checked before despatch.
How do I know what UK size to order?
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See our Size Guide — it has the full UK / EU / US conversion table plus measuring instructions. If you're between sizes, we recommend sizing up for platforms and chunky styles, true to size for ballet flats and loafers.
How long does delivery take?
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Standard UK delivery: 3–5 working days. Express: 1–2 working days. Free standard shipping on orders over £80. Full details on the Shipping page.
Do you ship outside the UK?
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Not yet. We currently ship within the United Kingdom only.
Can I return shoes I've worn outside?
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No. Items must be unworn with tags attached. You can try them on indoors on a clean surface, but soles must show no signs of outdoor wear.
How do I return an item?
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Email diduo.uk@gmail.com with your order reference. We'll send the returns address within 1 working day. Full policy on the Returns page.
When will I get my refund?
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Within 14 days of us receiving your return — usually 2–5 working days. Refund goes back to the original payment method.
What payment methods do you accept?
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Visa, Mastercard, American Express, Apple Pay, Google Pay, and Revolut Pay — handled via Stripe's secure checkout. We don't store card details on our servers.
Is my payment secure?
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Yes. All payments are processed by Stripe, who is PCI DSS Level 1 certified (the highest standard). Card details never touch our servers.
Can I change or cancel my order after placing it?
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If your order hasn't shipped yet, email us as soon as possible and we'll do our best to amend it. Once dispatched, you'll need to return it via the standard returns process.
Do you offer a discount for first-time customers?
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Yes — sign up to our newsletter at the bottom of any page and you'll get 10% off your first order.
I've received a faulty item — what do I do?
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Email us within 30 days of delivery with photos of the fault and your order reference. We'll send a prepaid return label and offer a full refund, repair, or replacement under your rights via the UK Consumer Rights Act 2015.
How do I care for my Diduo shoes?
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Store in the original dust bag or box. Spot-clean with a damp cloth — avoid soaking. Use leather conditioner on leather styles every few months. Keep platforms dry; don't wear in heavy rain.
Can I be a stockist or wholesale partner?
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Email diduo.uk@gmail.com with your business details and we'll be in touch.
Still have questions? Email diduo.uk@gmail.com — we reply within 1 working day.