🎄 CHRISTMAS OFFER · 10% OFF EVERYTHING WITH CODE XMAS10 · ENDS 31 DEC·FREE UK SHIPPING ON ANY 2 PAIRS (ORDERS £75+)·EASY 30-DAY RETURNS·
🎄 CHRISTMAS OFFER · 10% OFF EVERYTHING WITH CODE XMAS10 · ENDS 31 DEC·FREE UK SHIPPING ON ANY 2 PAIRS (ORDERS £75+)·EASY 30-DAY RETURNS·
DIDUOUK

DIDUO UK

Terms & Conditions

Last updated: 7 November 2026

1. About us

This website, diduo.co.uk, is operated by DIDUO UK LTD ("we", "us"), a company registered in England and Wales under company number 16445635. Registered office: 203 Hednesford Road, Heath Hayes, Cannock, England, WS12 3HN. We are an authorised reseller of Diduo and Meizou footwear in the United Kingdom.

Contact: diduo.uk@gmail.com. By placing an order you agree to these terms. They do not affect your statutory rights as a consumer.

2. Ordering

  • You must be 18 or over to place an order.
  • Your order is an offer to buy. A contract is formed when we email you confirmation that your order has been accepted and is being processed.
  • We may refuse or cancel an order — for example if an item is out of stock, a price was clearly listed in error, or we suspect fraud. If we cancel after you have paid, we refund you in full.

3. Prices & payment

  • All prices are in pounds sterling (GBP) and include VAT where applicable.
  • Payment is taken securely at checkout by Stripe. We accept the cards and wallets shown at checkout. We never see or store your card numbers.
  • If a price is obviously wrong (a clear mistake), we are not obliged to sell at that price and will contact you before proceeding.
  • Christmas offer (code XMAS10): 10% off the price of products when the code is entered at checkout. Valid on orders placed until 23:59 (UK time) on 31 December 2026. Does not apply to delivery charges, cannot be combined with other codes and has no cash value. Free UK delivery on orders of £75 or more still applies.

4. Delivery

  • We currently deliver within the United Kingdom only.
  • Standard UK delivery: £4.99, usually 3–5 business days.
  • Delivery is FREE on orders of £75 or more.
  • The products are your responsibility from the moment they are delivered to the address you gave us.

Full details are on our Shipping page.

5. Returns & cancellation

  • You can return an item within 30 days of delivery for a refund, provided it is unworn, in its original condition and packaging.
  • Under the Consumer Contracts Regulations 2013 you also have a legal right to cancel an online order within 14 days of receiving it, without giving a reason.
  • Refunds are made to your original payment method within 14 days of us receiving the return.

How to start a return is explained on our Returns page.

6. Faulty goods

Under the Consumer Rights Act 2015, products must be as described, fit for purpose and of satisfactory quality. If a product is faulty you have a right to reject it for a full refund within 30 days, and to a repair or replacement after that. Contact us and we will sort it out — return postage for faulty items is on us.

7. Products & authenticity

  • We sell genuine Diduo and Meizou products as an authorised reseller.
  • Product images are for illustration; colours may vary slightly depending on your screen.
  • Sizes shown are UK sizes — see our Size Guide.

8. Intellectual property

All content on this website (text, images, logos, design) belongs to us or our licensors, including the Diduo and Meizou brands. You may not copy or reuse it commercially without permission.

9. Our liability

Nothing in these terms excludes liability that cannot legally be excluded, such as death or personal injury caused by our negligence, or fraud. Otherwise, our total liability for any order is limited to the price you paid for it, and we are not liable for business losses — this website is for consumers.

10. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control (for example carrier disruption or extreme weather). If a delay is substantial you may cancel and receive a full refund for undelivered items.

11. Law & disputes

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you can also rely on the laws and courts of your home nation. Nothing here limits your statutory consumer rights.

12. Contact

Questions about these terms: diduo.uk@gmail.com.